TERM AND SERVICE

ACCEPTANCE OF TERMS
By accessing or using the Dubs digital platform, services, or APIs, you agree to be bound by these Terms of Service. These Terms govern your use of all Dubs services, including but not limited to, electric fleet operations, on-demand city logistics, DubOS coordination software, shipment tracking, data analytics, CSRD reporting tools, and any related APIs or integrations. Your continued use of the platform constitutes full acceptance of these Terms. If you do not agree, you must discontinue use immediately.

1. SERVICES PROVIDED
   Dubs provides city logistics as a service, operating electric fleets and software-coordinated logistics operations for enterprise clients. Services are delivered through DubOS, Dubs’ proprietary real-time platform, and include electric fleet deployment, dynamic route coordination, multi-carrier management, supply chain visibility, automated compliance reporting (including CSRD), and live operational data feeds.
   
   Services are provided on a best-effort basis. Specific transit times are estimations based on predictive modelling and are subject to fleet availability, carrier performance, and external operational factors such as traffic, weather, or regulatory restrictions. Dubs will communicate any material disruptions to affected clients in a timely manner.
   
   

2. USER OBLIGATIONS AND ACCOUNT USE
   You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Dubs immediately of any suspected unauthorised access or breach of account security.
   
   You agree to provide accurate and complete information for all logistics bookings and operations, including cargo details, weights, dimensions, delivery addresses, and any applicable customs or regulatory declarations. Providing false or misleading information may result in suspension or termination of your account and may constitute a breach of applicable law.
   
   You agree to use the Dubs platform solely for lawful business purposes consistent with these Terms. Unauthorised resale, sublicensing, or commercial exploitation of Dubs services or data without express written consent is strictly prohibited.
   
   

3. INTELLECTUAL PROPERTY AND LICENCES
   All proprietary content, trademarks, service marks, DubOS software, AI models, route optimisation engines, predictive analytics systems, and data infrastructure are the exclusive intellectual property of Dubs. Nothing in these Terms grants you any ownership interest in Dubs’ technology or data.
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   ou are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Dubs platform solely for the purpose of conducting legitimate business transactions related to your logistics operations. This licence does not permit reverse engineering, decompilation, data scraping, or the creation of derivative works based on Dubs’ technology without prior written consent.
   
   

4. DATA, REPORTING, AND INTEGRATIONS
   Dubs generates and provides operational data, emissions metrics, and performance reports through the platform. CSRD-compliant emissions data is produced in accordance with applicable EU regulatory frameworks. While Dubs endeavours to ensure data accuracy, you are responsible for verifying that data used in your own regulatory filings meets applicable requirements.
   
   Where you integrate Dubs services with third-party systems (including ERP platforms, procurement tools, or AI agents), you are responsible for ensuring those integrations comply with applicable data protection laws. Dubs accepts no liability for third-party systems or the use of Dubs data within them.
   
   

5. LIMITATION OF LIABILITY AND INDEMNITY
   Dubs’ liability for any claim arising out of or relating to these Terms or the services provided is limited, to the fullest extent permitted by applicable law, to the total fees paid by you to Dubs in the three (3) months immediately preceding the event giving rise to the claim.
   
   Dubs shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of data, or business interruption, regardless of whether such damages were foreseeable or Dubs had been advised of their possibility.
   
   You agree to indemnify and hold harmless Dubs, its officers, employees, and partners from and against any claims, liabilities, damages, or expenses (including reasonable legal fees) arising out of your misuse of the platform, breach of these Terms, or violation of applicable law.
   
   

6. CONFIDENTIALITY
   Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the use of Dubs services, and to use such information solely for the purposes contemplated by these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law or regulatory authority.
   
   

7. GOVERNING LAW AND DISPUTE RESOLUTION
   These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall first be subject to good-faith negotiation between the parties.
   
   If the dispute is not resolved within thirty (30) days of written notice, it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules, which are deemed incorporated into this clause. The seat of arbitration shall be Singapore. The language of arbitration shall be English.
   
   

8. AMENDMENTS
   Dubs reserves the right to amend these Terms at any time. Revised Terms will be posted on the Dubs website with an updated effective date. Where amendments are material, Dubs will endeavour to provide reasonable advance notice by email or in-platform notification. Your continued use of the platform following the effective date of any revision constitutes acceptance of the updated Terms.
   
   

9. GENERAL PROVISIONS
   If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. These Terms, together with any applicable service agreements or order forms, constitute the entire agreement between you and Dubs with respect to the subject matter herein and supersede all prior representations, agreements, or understandings.
   
   Dubs’ failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Notices to Dubs under these Terms should be directed to hello@dubs.fi.